Privacy Policy
Last updated: July 4, 2026
1. Introduction
NeuroDesk ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using NeuroDesk, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
- Name, email address, and phone number provided during registration or order placement
- Billing and payment information processed through our payment partners
- Project descriptions, files, and communications shared for service delivery
Automatically Collected Information
- Browser type, device type, and operating system
- Pages visited, time spent, and interaction patterns
- IP address and approximate geographic location
- Referral source and navigation paths
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process and fulfill orders, including sending confirmations and updates
- Communicate with you about your projects, inquiries, and support requests
- Send relevant service updates, promotional offers (with consent)
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Payment processors (Stripe) — for transaction processing
- Email service providers (Resend) — for transactional communications
- File storage services — for project file delivery
- Legal authorities — when required by law or to protect our rights
5. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Order records are retained for a minimum of 3 years. Account information is retained until you request deletion.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at musyokas753@gmail.com.
7. Cookies
We use essential cookies for authentication and site functionality. Analytics cookies help us understand usage patterns. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
8. Security
We implement industry-standard security measures including SSL/TLS encryption, secure password hashing (bcrypt), and regular security audits. However, no method of transmission over the Internet is 100% secure.
9. Third-Party Services
We use the following processors, and only these: Google (sign-in), Stripe (card payments), Resend (transactional email), Neon (database) and Backblaze (file storage for order deliverables). Each handles data under its own privacy policy and data processing terms. We do not send client briefs to any other third party.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes are effective immediately upon posting. We will notify registered users of material changes via email.
11. Contact
For questions, concerns, or data requests:
Email: musyokas753@gmail.com
WhatsApp: +254 740 624 253