Question 1

What is NeuroDesk?

Accepted Answer

NeuroDesk is a specialist services practice working across data science, academic research and web development, serving students, startups and businesses worldwide. Every engagement is assigned to a named specialist who owns the deliverable from brief to handover.

Question 2

How is work assigned?

Accepted Answer

Each engagement is led by a named specialist matched to the discipline, with a single point of accountability throughout. You know who is responsible for your project before work begins, and you have a direct channel to them for the duration.

Question 3

Do you work with clients outside Kenya?

Accepted Answer

Yes. We serve clients globally — North America, Europe, Asia and Africa. All communication and delivery happens online, and we accommodate any timezone.

Question 4

What is your turnaround time?

Accepted Answer

Standard engagements run 3-14 days from the point a quote is accepted. Rush delivery (24-48 hours) is available at a premium rate, subject to scope. Every delivery date is agreed in writing before work starts.

Question 5

How much does it cost?

Accepted Answer

Each service page lists a starting price, and scope is confirmed in a fixed quote within 5-30 minutes of your brief. Academic writing is billed per 250-word page; data and web work is quoted on scope. There is no charge for the quote itself.

Question 6

How do you ensure the work is correct?

Accepted Answer

Every engagement is reviewed before delivery against the written scope. For research work, every citation resolves to a source we can name and findings are checked against the data. For code, deliverables include a reproducible run path. Where something cannot be supported, we say so rather than filling the gap.

Question 7

Will I own the work?

Accepted Answer

Yes. You receive all source files, notebooks, models, documentation and intellectual property on final delivery. Confidentiality obligations continue after the engagement ends.

Question 8

What if the work is not right?

Accepted Answer

Three rounds of revisions are included in every engagement. Further rounds are quoted in advance at the day rate shown on your proposal, so there is never a surprise on an invoice. Where we cannot deliver as agreed, you receive a refund of the amount paid for the undelivered portion.

Question 9

How do you handle authorship and originality?

Accepted Answer

NeuroDesk delivers research, analysis and drafting support. We do not write work that is submitted as the client's own without disclosure, and we do not help circumvent a university's academic integrity policy. Research, analysis, editing and proofreading are delivered as our work and attributed to us where the institution requires it. Drafting is delivered as a draft for your review and disclosure. Every citation resolves to a source we can name, and a similarity report can be supplied with any delivery.

Question 10

Do you offer AI-detection removal or paraphrasing to defeat a checker?

Accepted Answer

No. Such work is not something we will take on. Deliverables are produced to be accurate and properly cited rather than to defeat a specific detector, and we do not misrepresent authorship.

Question 11

Can I get a similarity report?

Accepted Answer

Yes. Ask for one before work begins and it is supplied with the delivery at no charge.

Question 12

Is my brief confidential?

Accepted Answer

Yes. Briefs are visible only to the specialists assigned to your engagement, are never published or reused, and can be covered by an NDA signed before you share anything.

Question 13

What data do you store?

Accepted Answer

Only what the engagement requires: your contact details, the brief, deliverables and milestone progress. You can request deletion of any of it; see our privacy policy for how.

Question 14

Which disciplines do you cover?

Accepted Answer

Six groups across the social sciences, business, education and law, health sciences, science and engineering, and the arts and humanities. If your subject is not listed, ask — we will tell you honestly whether we can staff it.

Question 15

Which citation styles do you support?

Accepted Answer

APA (7th ed.), MLA (9th), Chicago/Turabian, Harvard, IEEE, Vancouver, OSCOLA and Turabian. We also match your university's specific formatting guidelines where they differ.

Question 16

What tools and technologies do you work with?

Accepted Answer

Data: Python, R, SQL, TensorFlow, PyTorch, Scikit-Learn, SPSS, Stata, Power BI and Tableau. Web: Next.js, React, TypeScript, Tailwind CSS, Node.js and PostgreSQL. The stack depends on your requirements and is stated in the quote.

Question 17

Can you work with data or code I already have?

Accepted Answer

Yes. We can clean, preprocess and analyse existing data, work within an existing codebase, or help design a collection strategy if you are starting from scratch.

Question 18

Do you deploy what you build?

Accepted Answer

Yes. Models can be deployed as REST APIs or integrated into existing applications, and sites can be deployed to your platform of choice with domain and SSL configured.

Question 19

Do you offer ongoing maintenance?

Accepted Answer

Yes. Maintenance packages after launch cover content updates, security patches, performance monitoring and backups.

Question 20

How do I place an order?

Accepted Answer

Use the Get a Quote button to submit your project details. We review the brief and return a fixed quote within 5-30 minutes of your brief, with scope, timeline and price agreed in writing.

Question 21

What payment methods do you accept?

Accepted Answer

Credit and debit cards via Stripe. A deposit secures your slot; the balance is due on delivery. Where card payment is unavailable we invoice directly.

Question 22

How do I track my project?

Accepted Answer

Sign in to the client portal to see live status, milestones and deliverables. Guest orders can be tracked from the link sent with your quote, without an account.

Question 23

Do I need an account?

Accepted Answer

No. You can submit a brief and follow an order as a guest using a signed tracking link. An account is useful only if you want your order history in one place.

Frequently Asked Questions

General

Still Have Questions?